Sonictel Hosted ACD Virtual Call Center
Sonictel Hosted ACD Virtual Call Center is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional PBX based call center solutions. The Sonictel Virtual Call Center works using our world class network and the global power of the Internet to provide you with an easy-to-use – robust & powerful call center.
The Fastest, Easiest Way to Deploy a World-Class Virtual Call Center
Onsite Installation & Training – We’ll have your new call center up and running in a jiffy with our award winning Onsite Installation & Training. Our New York based Help Desk will answer your day to day questions and help you get the most productivity from your call center.
Low start-up costs, low monthly fees—Implement with no hardware (except phones) to install or manage, just one low monthly fee.
Advanced call center features—Empower your team with advanced capabilities like skills-based routing, multimedia queuing, and real-time monitoring and reporting.
Your agents, anywhere—Unite local and remote agents under one virtual call center. All information is routed through our hosted call center application, so you can establish routing rules and agent groups without limiting you to a single physical location.
Get started quickly—Deploying a call center is now fast and easy; our jump-start program gets you up and running fast.
Make instant changes — Configure your call center or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support help desk, or a customer service department, we have a solution for your business.