Sonictel Hosted ACD Virtual Call Center

Sonictel Hosted ACD Virtual Call Center is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional PBX based call center solutions. The Sonictel Virtual Call Center works using our world class network and the global power of the Internet to provide you with an easy-to-use – robust & powerful call center.

The Fastest, Easiest Way to Deploy a World-Class Virtual Call Center

Onsite Installation & Training – We’ll have your new call center up and running in a jiffy with our award winning Onsite Installation & Training. Our New York based Help Desk will answer your day to day questions and help you get the most productivity from your call center.

Low start-up costs, low monthly fees—Implement with no hardware (except phones) to install or manage, just one low monthly fee.

Advanced call center features—Empower your team with advanced capabilities like skills-based routing, multimedia queuing, and real-time monitoring and reporting.

Your agents, anywhere—Unite local and remote agents under one virtual call center. All information is routed through our hosted call center application, so you can establish routing rules and agent groups without limiting you to a single physical location.

Get started quickly—Deploying a call center is now fast and easy; our jump-start program gets you up and running fast.

Make instant changes — Configure your call center or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support help desk, or a customer service department, we have a solution for your business.

Sonictel’s Virtual Call Center Benefits

Route callers to the agent with the right skills—Customize and use Sonictel’s call center que to quickly route customers to the most appropriately skilled agents, reducing the number of times customers are transferred. Callers will never feel “lost” or talk to someone who cannot help them.

Improve your customer service—Custom reporting functions as well as call monitoring and SLA management allow you to set and consistently meet your service levels for your customers.

Start immediately—Start taking calls in as little as one day. Sonictel’s Expert Onsite Installation & Training program will get your call center up and running quickly. Sonictel’s Hosted ACD Call Center requires no hardware, software, or technical team to run the call center.

Simplify Management & Operations
— Changes are simple and easy so can you spend time on customer service, not on call center configuration.

Modularly grows with you — No need to pay for more seats than you need. Start small and grow with Sonictel’s scalable solution and the pay-as-you-grow pricing model.

Use a distributed workforce — Employ at-home agents. Use multiple locations. No matter how spread out your workforce is, your Sonictel call center functions as seamlessly as a single entity.

Security—Through the use of professional data center facilities, encryption protocols, and world-class security procedures, Sonictel provides higher security levels than most traditional on-premise PBX solutions.

Reliability — Sonictel’s Virtual Call Center solution has a proven track record for providing over 99.99% up time so you can rest assured that customers will be able to reach your agents any time they call, day or night.

Please have a Sonictel Expert contact me regarding Hosted ACD Call Center service for my business.

 

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